FAQsUpdated 8 months ago
My order will not process and I now I have available funds on my debit/credit card?
It is possible that you are providing two different addresses for the billing and shipping address. Unfortunately, we only ship to the billing address that your bank has on file. You do have the option of paying via PayPal as long as your shipping to a confirmed address.
I want to edit or cancel my order, how can I do that?
Orders can only be canceled or edited if they are not in processing. Most orders are in processing within 3 hours of purchase. Please reach out to customer support at customersupport.lillyskloset.net to see if your order can still be edited or canceled.
When will my order ship?
All orders are processed and shipped within 3-4 business days unless you select the Quickship options at checkout, your order will ship the same day if the order was placed before 12 PM CST.
Why was I charge twice?
If you see a double pending transaction on your account, you have not been charged twice. What you see is a double authorization which can sometimes happen if you click "confirm" multiple times at check out. Not to worry your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.
How do I use a store credit and a coupon code?
Please enter your coupon code in the discount code section at check out.
I want to purchase an item that is sold out, what do I do?
Click on the item you would like to purchase and select your desired size if the item is sold out a notification will pop up. Click on "notified me when available" and enter your email address. When the item is back in stock you will be notified by email.