Lilly's Kloset Help Center

Track your order, place a return/exchange, report a problem, and get answers to your questions.

Hi, you can find our shipping policy at the link below.

Shipping & Deliveries – Lilly's Kloset (lillyskloset.net)

What is your shipping policy?

Currently, we are unable to confirm that this item will restock. We encourage you to sign up for our restock email notification for this item in your desired size. 

Here is how to sign up: 
Click on the item you would like to purchase and select your desired size; if the item is sold out, a notification will pop up. Click on "notified me when available" and enter your email address. When the item is back in stock, you will be notified by email.

When are you expecting a restock?

Hi, We apologize that your order did not work out for you. 

You may  begin the return or exchange process at the link below. 

Lilly's Kloset Returns (loopreturns.com)

How to make a return?

Hi, please see our size chart at the link below.

Size Conversion – Lilly's Kloset (lillyskloset.net)

Sizing Chart

Still have questions? Email us at  customersupport@lillyskloset.net

<div id="isPasted" style="box-sizing: inherit; color: rgb(0, 0, 0); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> Order Online, Pick Up In-store is now available!</div><ul style="box-sizing: inherit; margin: 1em 0px 1em 2em; padding: 0px; list-style: outside disc; color: rgb(0, 0, 0); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; margin: 0px; padding: 0px;">Order Online, Pick Up In-store is available to select at the checkout process&#xA0;</li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;">Pickup orders will be available within 2 hours of&#xA0;placing your order</li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;">You will be notified via email when your package is ready</li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;">Bring your confirmation email when you come to collect your order.</li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;">Orders placed after 4pm, Monday-Friday may not be available for pick up until the next business day</li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;">Orders placed after 2pm on Saturdays will not be available for pick up until the following business day (Monday) </li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;">You will have 10 days to pick up your package</li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;">If your package is not picked up within 10 days, you will be refunded to your original form of payment. If your items are not eligible for a refund, you will receive store credit. Please see our Return Policy <a href="https://www.lillyskloset.net/pages/return-policy" style="box-sizing: inherit; color: rgb(0, 0, 0); cursor: pointer; text-decoration: none;" title="Return Policy">HERE</a></li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;">You must come into the store to pick up your package, curbside is not available at this time</li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;">Pick up hours are between 11am-6pm Monday-Friday and 11am-3:30pm on Saturdays</li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;">The pickup location is our Store Front located at 9000 Hempstead Hwy Suite 100 Houston Tx, 77008</li></ul><p style="box-sizing: inherit; margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: Futura, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Still have questions? Email us at &#xA0;<a href="mailto:customersupport@lillyskloset.net" style="box-sizing: inherit; color: rgb(0, 0, 0); cursor: pointer; text-decoration: none;">customersupport@lillyskloset.net</a>

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